Refund policy

At Jaipur Metals, we take pride in delivering the finest quality brass, copper, and alloy products. Returns are accepted only for defective or damaged items. Refunds are issued only when a replacement cannot be provided. Please read this policy carefully before purchasing.

1. Return Eligibility

We accept return requests under the following conditions:

  • The product received is defective, damaged in transit, or materially different from what was ordered
  • The return request is raised within 7 days of delivery
  • The item is unused, unwashed, and in original packaging
  • Photo/video evidence of the defect or damage is submitted at the time of the request
  • Refund and Return: We accept returns within 7 days of delivery 
    for defective or damaged products only.

2. Non-Returnable Items

The following are not eligible for return:

  • Products with minor variations in shade, finish, or size — inherent to handcrafted metalware
  • Items returned due to a change of mind
  • Products that have been used, washed, or altered
  • Items without original packaging or accessories
  • Orders where the return request is raised after 7 days of delivery
  • Customised or personalised products (if applicable)

3. How to Raise a Return Request

1. Email us at jaipurmetals@outlook.com or call +91 98847 00933 within 7 days of delivery

2. Include your Order ID, name, and clear photos/video showing the defect or damage

3. Our team will review your request within 2–3 business days and confirm eligibility

4. If approved, we will arrange a reverse pickup or guide you to ship the item back

5. Once the returned item is received and inspected, we will process your replacement or refund

4. Replacement Policy

Our primary resolution for approved returns is a free replacement of the same product. Replacement orders are dispatched within 3–5 business days of receiving the returned item.

If the exact product is out of stock, we will offer an equivalent alternative or a full refund.

5. Refund Policy

Refund Process: Approved refunds are credited to the original 
payment method within 7–10 business days.

Refunds are processed only when a replacement is not feasible (e.g., product is out of stock, customer declines replacement). Approved refunds will be:

  • Credited to the original payment method (Credit/Debit Card, Net Banking, UPI)
  • Processed within 7–10 business days of approval
  • Reflected in your account within 5–7 additional working days, depending on your bank

Note: Original shipping charges (if any) are non-refundable.

6. Cancellation Policy

Cancellation Process: Orders can be cancelled within 12 hours 
of placement by emailing jaipurmetals@outlook.com.

Orders may be cancelled within 12 hours of placement, provided they have not been dispatched. To cancel, email jaipurmetals@outlook.com with your Order ID immediately. Once dispatched, cancellations are not accepted — please wait for delivery and raise a return request if needed.

7. International Orders

Return and refund terms for international orders are communicated on a case-by-case basis. International customers must contact us within 7 days of delivery to discuss options. Import duties and return shipping costs for international orders are the buyer's responsibility.

8. Damaged in Transit

If your order arrives damaged due to transit, please do not accept the delivery if visibly damaged externally, or document with an unboxing video/photos immediately. Contact us at jaipurmetals@outlook.com within 48 hours with evidence for priority resolution.

9. Contact for Returns & Refunds

Email: jaipurmetals@outlook.com
Phone: +91 98847 00933
Website: www.jaipurmetals.com